Privacy Policy

Personal Information

We may collect the following personal information:

• Name, email address, phone number, and postal address
• Passport details and travel preferences
• Payment and billing information
• Emergency contact information
• Dietary restrictions and special requirements
• Travel history and preferences

Non-Personal Information

We automatically collect certain information about your device and usage:

• IP address and browser type
• Device information and operating system
• Website usage patterns and navigation data
• Cookies and similar tracking technologies
• Referral source and marketing campaign data

We use your information for the following purposes:

• Service Delivery: Processing bookings, managing reservations, and providing travel services
• Communication: Sending confirmations, updates, and travel-related notifications
• Customer Support: Responding to inquiries and providing assistance
• Marketing: Sending promotional offers and travel recommendations (with your consent)
• Legal Compliance: Meeting regulatory requirements and legal obligations
• Security: Protecting against fraud and ensuring website security
• Analytics: Improving our services and website functionality

We may share your information in the following circumstances:

Travel Partners

We share necessary information with airlines, hotels, tour operators, and other service providers to facilitate your bookings.

Payment Processors

We use secure third-party payment processors to handle financial transactions safely.

Legal Requirements

We may disclose information when required by law, court order, or government authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We implement robust security measures to protect your information:

• SSL encryption for all data transmission
• Secure servers with access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Multi-factor authentication for system access
• Data backup and disaster recovery procedures

You have the following rights regarding your personal information:

Access and Portability

Request a copy of your personal data in a structured, machine-readable format.

Correction

Update or correct inaccurate personal information at any time.

Deletion

Request deletion of your personal data, subject to legal and contractual obligations.

Marketing Opt-out

Unsubscribe from marketing communications using the link in our emails or by contacting us.

Cookies

Manage cookie preferences through your browser settings or our cookie banner.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Required for website functionality and security (cannot be disabled).

Analytics Cookies

Help us understand website usage and improve performance.

Marketing Cookies

Used for personalized advertising and marketing campaigns.

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

7. Data Retention

We retain your information for the following periods:

• Booking Data: 7 years after travel completion (for legal and tax purposes)
• Marketing Data: Until you opt-out or request deletion
• Website Analytics: 26 months maximum
• Customer Support: 3 years after last interaction

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information about your child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications for material changes
• Displaying prominent notices on our website

Continued use of our services after changes indicates acceptance of the updated policy.

For privacy-related questions or to exercise your rights, contact us:

12. Governing Law

This Privacy Policy is governed by the laws of Mauritius. Any disputes relating to this policy will be subject to the exclusive jurisdiction of the courts of Mauritius.