Cancellation Policy

Peak Season Bookings

For bookings during peak travel seasons (December 15 - January 15, Easter week, and local holidays), stricter cancellation terms may apply:

• More than 90 days: 15% cancellation fee
• 60-90 days: 35% cancellation fee
• 30-59 days: 65% cancellation fee
• Less than 30 days: 100% cancellation fee

Group Bookings (10+ people)

Group bookings have separate cancellation terms that will be outlined in your group contract. Generally, group bookings require longer notice periods and may have different fee structures.

Non-Refundable Bookings

Some promotional rates and special offers may be non-refundable. These will be clearly marked at the time of booking and confirmed in your booking confirmation.

How to Cancel

1. Submit a written cancellation request to info@atrotravel.com
2. Include your booking reference number and reason for cancellation
3. Provide signed cancellation form (we'll send this to you)
4. Wait for written confirmation of cancellation from our team

Required Information

• Booking reference number
• Lead traveler's full name
• Date of travel
• Reason for cancellation
• Bank account details for refund (if applicable)

Processing Time

Cancellation requests are processed within 5-7 business days. Refunds, where applicable, will be processed within 14-21 business days after cancellation confirmation.

Recommended Coverage

We strongly recommend purchasing travel insurance to protect against unforeseen circumstances that may require cancellation:

• Medical emergencies or illness
• Family emergencies
• Job loss or work obligations
• Natural disasters
• Travel supplier bankruptcy

Coverage Limitations

Travel insurance typically covers cancellations for specific reasons only. Review your policy carefully and purchase within the required timeframe (usually within 14 days of initial deposit).

Company-Initiated Cancellations

If we must cancel your trip due to circumstances beyond our control or insufficient bookings, you will receive a full refund or credit toward a future booking.

Force Majeure Events

In cases of force majeure (natural disasters, war, terrorism, pandemic, government restrictions), standard cancellation fees may be waived. Each situation will be assessed individually.

Alternative Options

When possible, we will offer alternative travel dates, destinations, or travel credits valid for up to 24 months from the original travel date.

6. Supplier Cancellation Policies

Airlines

Airline ticket cancellations are subject to the individual airline's terms and conditions. Some tickets may be non-refundable or subject to change fees.

Hotels and Accommodations

Hotel cancellation policies vary by property and rate type. We will advise you of specific hotel cancellation terms at the time of booking.

Tours and Activities

Individual tour operators may have different cancellation policies. These will be communicated to you before booking confirmation.

7. Partial Cancellations

Reducing Party Size

If you need to reduce the number of travelers, the same cancellation fees apply to the cancelled portions. Remaining travelers may be subject to higher per-person costs.

Service Modifications

Cancelling specific services (tours, meals, etc.) while keeping the main booking is subject to individual supplier policies and may incur modification fees.

8. No-Show Policy

Failure to appear for departure without prior cancellation notice will result in:

• Forfeiture of entire amount paid
• No refund eligibility
• No option to reschedule
• No credit toward future travel

9. Contact for Cancellations